रिफ़ंड पॉलिसी

Template: confirm these rules before launch. Razorpay requires a published refund policy.

Digital products

Study material and mock test series are digital products that are available immediately after payment. Because of this:

• If you have not downloaded the material or not started any paid test, you can request a full refund within [N, e.g. 7] days of purchase.
• After a download or a test attempt, refunds are given only if the product is faulty (for example a file that won't open) and we cannot fix it within [N] working days.
• If you were charged twice or the payment succeeded but nothing unlocked, we refund the extra payment in full.

How to ask for a refund

Email [CONTACT EMAIL] with your order number (from your receipt) and the reason. We reply within [N] working days.

When you get the money

Approved refunds are sent back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show it.

Access after a refund

When a refund is processed, access to the refunded material or tests ends.